The product design playbook I use to break down and execute on design projects. — At the start of 2021, Dialpad’s core product was a business phone platform. We supported several use cases, but making and receiving phone calls over the internet was our bread and butter. By the end of the year, however, we acquired two companies and pledged to add email, chat, and…

A Short Guide to Working Remotely for Co-located Teams COVID-19 is unlike anything we’ve seen in our lifetime. Companies are taking precautions to protect their employees and (hopefully) curb the Coronavirus’s spread. This means many are closing their offices and asking employees to work from home. That’s the right call…

“Good design is good business!” Makes a nice sound bite, but how does design actually contribute to the bottom line? It’s almost become a reflex at this point. My timeline was abuzz, I clicked, I saw, I ooh-ed, and aah-ed. I scrolled up and down, viewed source, and wondered, ‘How?’ …

Design is not just about pixels. It’s also about sharing, coaching, and giving back to the community from which you’ve learned so much. — This year, I had the opportunity to be one of Stack Overflow’s first design mentors for Phoebe Leung, one of our new hires this year. I love the people part of my job and dove headfirst into this opportunity. A good mentor is someone whom the mentee would describe as…

Earlier this year, I wrote an internal guide for my co-workers explaining some of the common gotchas that make coding HTML emails for Outlook so tedious. This is a lightly edited version that that article. There are more than 400 million users worldwide using what might be the best corporate…

A lightly edited transcript of an AMA (Ask Me Anything) I did in the Remotive Slack community. — Could you tell us a bit about yourself and your professional background? I’m a designer at Stack Overflow, where I create better workflows for over 50 million developers. Before that, I designed digital products in the medical industry. Since 2001, I’ve been trying to create work that’s cool enough to show my friends and honest enough to show my parents. When not…

👋 I’m a senior product designer at Stack Overflow. This week I attended Front Utah. I chose this conference because I’m growing more interested in the business and product management side of being a product designer. Going to a product management conference seemed like overkill, so I was happy to…

I joined Stack Overflow in 2016 as a remote employee. In the 15 years before that, though, I worked in the offices of my various employers. I spent the last five of those years at a windowless cubicle. When I went remote a few years ago, I set up my…